I have just managed to get home after a British Rail train dumped me, and three others, at East Croydon station, three minutes late for our connecting train to Brighton. But they didn't leave us there, shivering, sharing the last of the cigarettes..oh no. A guy known only as 'Dex' not only herded the four of us onto a platform, but phoned through to Three Bridges and organised a mini-cab for us the 20+mile back to Brighton Station. At no time in my life have I experienced a better Customer Service than tonight.
From a British Rail employee.
Christ, I can hardly believe it myself.